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In an Audit project for a Middle East stock exchange, we evaluated/controlled a multi-location/multi-vendor IT programme and developed comprehensive recommendations.

Situation

A multinational IT project was dramatically overrunning budget and timeline. We were asked to audit the project and identify strategic options for top management to ensure delivery.

Project Audit
  • Conducted on-site interviews with all key project team members located in three different countries
  • Adopted a hypothesis-driven approach to detect the main weaknesses of the project in a very short time
  • Challenged suppliers’ top management to understand their strategic interest and concerns
  • Prepared a decision memorandum of strategic options for the client’s top management
  • Intensively probed strategic options with the client
Results
  • Determined bottlenecks and disclosed the technical, intercultural, and project management-related issues
  • Provided first-hand experience and insights to avoid the recurrence of similar problems
  • Produced a state-of-the-art action program to remedy and address identified issues
Audit & Compliance Picture
Key Competences
Project Audit

We develop the success criteria for the audit along side the project sponsor, to ensure it is able to provide a value add. We develop the audit questions and interview stakeholders ourselves. As outsiders we provide full confidentiality to employees and thus enable them to be candid and thus facilitate our research. Often, individuals involved in a poorly managed project will find that speaking with an outside facilitator during a project audit allows them to openly express their emotions and feelings about the mishaps of the project. We also provide all final reporting on the project audit.


Harmonization of Procedures within Client Environments and EU Guidelines

Technology review processes within organizations need to be reviewed in order to be harmonized and standardized and to fulfill legal and regulatory requirements.

In an IT Strategy project, we developed a comprehensive IT strategy to adjust to a large global merger.

Situation

In light of a large merger between two global banks, a new IT strategy was needed to align and support the new business merger to deliver the synergies announced by the CEO.

IT-Strategy Work
  • Developed a comprehensive IT strategy in collaboration with the management team
  • Completed an end-user survey with over 20 interviews with Managing Directors in various regions as well as an email survey to new joiners within the bank
  • Completed a competitive analysis to compare IT spending with quality satisfaction levels
  • Maintained an IT scorecard as a performance measurement tool to guide corporate decision-making
  • Created a total of 40 KPIs to translate the real value of IT into business terms
  • Established monthly performance reviews with top management
Results
  • Improved understanding of internal customer needs and satisfaction levels within IT and in comparison to the competition
  • Identified top risks within the IT organization
  • AAA rating at year-end
TMG - IT Strategy development
Key Competences
IT Strategy and Implementation

Deriving strategies for IT environments that align to stated business models and requirements. Ensuring these strategies are implemented by changing the IT environment from “as is” to “future should be” state. Work with business partners and colleagues to enable value added services for near and long term effectiveness.


Diversification Strategies

Analysis of potential in new products and new client groups coupled with strengths and weaknesses of the organisation.


Customer Retention Strategies

Deriving strategies and programs for retaining customers and enhancing their cross-selling potential.


New Ventures and Acquisition Strategies

Assisting in realizing business ideas on a green field basis. Analysis of positioning, competitiveness, market analysis, business plans, marketing strategies, operational procedures, set up, recruiting and operating.

In a Transformation & Digitalization project, we managed the realignment of Global IT to post-merger circumstances.

Situation

Upon a large merger, there was a need to realign the entire Global IT organization to project an optimum and agile structure.

Transformation & Digitalization
  • Organizational realignment of 100 engineering resources to best support the IT strategy
  • Reviewed resource pool and provided a proposal for a successful CTO team and Engineering Leads
  • Provided a next-generation Organization view with a focus on the entire value chain, namely Business view, Product/Platform view in-line with the new CTO realignment
  • Provided a proposal highlighting the Business view, Product/Platform view in alignment with regional needs and the current model to allow for proper governance and tracking
Results
  • Lean and Agile IT global organization
  • Aligned the IT resources based on business needs and geographical demand
  • Provided the first full global reporting on IT resources per location and per function for optimum use
Organisational Change
Key Competences
Transformation & Digitalization

Assisting client teams to cope with new requirements both on skill and on procedural level. In addition, placing skilled personnel to coach and train client teams.


Mergers and Acquisitions

Complete “end to end” analysis of fit and synergies, realization of savings, restructuring, post merger integration, temporary management of functions, rationalization and training.


Global Technology Conversion and Standardization

Different solutions arise at different stages of both technology and organizational development stages. These two areas need to be regularly reviewed in respect to their harmonization, standardisation and convergence.

Situation

The CIO had committed to a reduction of $500M in the IT budget. This had to be achieved in three years.

Cost Analysis & Financial Rationalization
  • Identified and collected “reduction opportunities”
  • Analyzed all IT product costs with the Workplace Billing Model / Gartner benchmark analysis
  • Reviewed multiple cost centers and implemented structure to allow for proper governance and tracking
  • Developed multiple business cases for global technical projects that were presented to the Executive Board and led to the Executive Board approval of these projects to proceed
  • Developed High Level Value Cases for all technical projects
  • Developed Capex instructions
Results
  • Delivered new cost centers structure globally, allowing for transparency, easy, and efficient reporting
  • Re-aligned the portfolio spend to maximize business needs and to deliver based on a new priority agreed with the business
Performance Improvement
Key Competences
Profitability Analysis

Product analysis and customer profitability and deriving business strategies for reorganization and enhancement. Defining pricing strategies for services and assessing their impact on customer satisfaction and profitability, especially where global clients are involved. Defining service offering in regard to added value to customers and additional services.

Cost Effectiveness of IT Expenditures

With changing technology needs and different influencing factors across an organization, both geographically and business groups; IT expenditures should be reviewed regularly and evaluated in terms of effectiveness and cost. Ensuring global synergies for leveraging productive markets by understanding local nuances and projecting global capabilities.

Cost Reduction in IT Spending while Maintaining Service Levels

The challenge of cost reduction is to find the right compromise between real business needs and necessary service levels, versus the cost of delivering the services. Our experience allows us to translate business needs and assign appropriate solutions for real value and results, not only perceived ones. Redundancies and unrealistic comfort levels are reduced without affecting end-client service levels; Many times the calibration of adding services combined with life cycling outdated services becomes a primary cost focus.

In Program Portfolio Management, we provided management competences to facilitate the resource distribution between all global projects.

Situation

Following the global merger, senior management was experiencing difficulties in their resource allocation. A comprehensive view of all global projects was urgently needed.

Program Portfolio Management
  • Supported the build-up of Program Portfolio Management
  • Managing a common platform of over 115 IT projects with an associated budget of $226M
  • Created forms for project managers to document Project Charter, Risk assessments, Cost Budget Estimator, High-Level Value Propositions, etc.
  • Establishment of Reporting Calendar providing clear deadlines for submitting monthly time cards
Results
  • Common book of work with associated budget established
  • Provided transparency into the project budget reporting systems
  • Time-booking compliance increased to 96%
  • Defined, deployed, and rolled out the first global project portfolio across the entire organization
Project Effectiveness
Key Competences
Program Management and Controlling

All aspects of program management for IT and other projects, especially where high complexity, global footprint and exposure are key components. The likelihood of success of mission-critical IT initiatives depends to a significant degree on the ability and performance of program management. Program management requires experience and skill to foresee and react to a host of possible challenges. 

Organizations which understand the value of program management, which have standardized practices throughout the organization and program management maturity, are more likely to complete their programs successfully.
We help our clients close gaps in program managers’ capabilities, improve program management tools/processes and guide resource planning, design and execution.


In a strategic sourcing project, we managed the outsourcing of parts of IT and QA through which significant savings materialized.


Situation

Our client was in need of cost savings and wanted to explore different rearrangements of its procurement strategy. An outsourcing expert was needed.

Project Management
  • Maintained communication and buy-in of management
  • Set up project teams and assured team collaboration
  • Managed daily administration

  • Outsourcing and strategy
  • Sourcing strategy selected, risk assessment prepared
  • Supplier list generated, supplier selection criteria identified
  • Business case finalized
  • Specifications finalized, sourcing event conducted
  • Negotiation strategy finalized
  • KPIs to monitor partner prepared
Results
  • Prepared sourcing strategy to yield savings of over 12M CHF over a 30-month period
  • Total associated risk calculated and risk management prepared
  • Tactical save calculated and prepared to distribute cash flow over a 30-month period
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Supply Management
Key Competences
Supply Management

On the business and technology side to define offerings, competitive analysis, requests for proposal, supplier selection and negotiation, representing clients through the entire IT procurement cycle through contract execution and project implementation.


Outsourcing

All tasks from supplier selection to running a data center.


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